Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@roadkingchassis.com.au. Please note that returns will need to be sent to the following address: 16 Ainslie Road, Campbellfield, Victoria, 3061.

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Customers are responsible for the cost of return shipping unless the item received was defective, damaged, or incorrect. Shipping fees on your original order are non-refundable unless the return is due to a defective or incorrect item.

You can always contact us for any return question at sales@roadkingchassis.com.au.

Order Cancellation

Orders may only be cancelled before processing or dispatch. To request a cancellation, contact us as soon as possible at sales@roadkingchassis.com.au or call 03 9473 0875. Once an order has been processed or dispatched, it can no longer be cancelled and standard return conditions will apply.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned like hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have within the 30-day return window, and once the return is accepted, make a separate purchase for the new item. You'll also need your receipt or proof of purchase to initiate an exchange. A 15% restocking fee will apply to all exchanges.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. PayPal and Shop Pay refunds may take an additional 3–5 business days to appear.

If more than 15 business days have passed since we've approved your return, please contact us at sales@roadkingchassis.com.au.

Australian Consumer Law

Our returns policy is in addition to your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits your statutory rights.

For any questions contact us at sales@roadkingchassis.com.au.